At Monograms, Inc., your satisfaction is our number one goal. If you have any questions, please feel free to contact us using the following methods.
18 Seaboard Avenue, Suite 120
Raleigh, North Carolina 27604
We accept Visa and MasterCard. All payments are collected using 128-bit SSL technology to keep your confidential information safe.
Order Processing TOP
We make every effort to ship your order quickly. Please allow 2-4 days to process your order. All orders ship from Raleigh, North Carolina.
Shipping rates are as follows:
Under $30.00 = $5.95
$30.01 - $60.00 = $6.95
$60.01 - $100.00 = $7.95
$100.01 - $150.00 = $8.95
$150.01 and above = $9.95
These rates apply to orders sent to the continental United States only. Orders going to Alaska, Hawaii, APO & FPO addresses or U.S. Territories may be subject to additional fees.
Order Tracking TOP
You may track the status of your order by clicking here, after which you asked to enter your order number and e-mail address. Through this system you will be able to retrieve your entire order history with our online store.
Returns and Exchanges TOP
We want you to be happy with your purchase. If you're not, let us know and we'll fix it. Refunds are possible on goods that are returned within two weeks in re-sellable condition (unused, unopened/original packaging).
All personalized and monogrammed products are final sale unless a mistake is made with the monogramming or personalization. If we make a mistake, a replacement of the product you ordered will be sent out to you as soon as possible.
Shipping fees are non-refundable. Please contact us at firstname.lastname@example.org for a Return Authorization Number and instructions on mailing back your item.
Sales Tax TOP
A sales tax of x% will be applied to all orders shipped within the state of North Carolina.
At Monograms, Inc., your privacy is important to us! All personal information is confidential and will not be shared with any third parties unless forced to do so by law. Please feel free to contact us with questions and concerns.
Thank you. We hope you enjoy shopping at Monograms, Inc.